Effective Date: 01-Jan-2025
At Gr8 IT Deals, we strive to ensure customer satisfaction. Please review our refund and cancellation policy below:
1. Order Cancellation
- Orders can be canceled within 24 hours of placement, provided they have not been shipped.
- To cancel an order, contact our customer support at support@gr8itdeals.com.
- Once an order has been shipped, it cannot be canceled.
2. Refund Policy
- For Buyers: If the received product is defective, damaged, or not as described, you may request a refund within 7 days of delivery.
- For Sellers: If a buyer returns an item due to a valid reason, the refund amount will be deducted from your seller account.
- Refunds will be processed to the original payment method within 5-7 business days after approval.
3. Return Process
- To request a return, email support@gr8itdeals.com with order details and supporting images (if applicable).
- The item must be returned in its original condition with all accessories and packaging.
- Returns due to “change of mind” will not be accepted.
4. Non-Refundable Items
- Items sold as “Final Sale” or “As-Is”.
- Digital goods or downloadable content.
- Items that have been modified or used beyond normal inspection.
5. Shipping Costs for Returns
- If the return is due to our error (wrong/damaged product), we will cover the return shipping costs.
- If the return is due to any other reason, the buyer will bear the return shipping cost.
6. Dispute Resolution
If you have any disputes regarding refunds or cancellations, please contact us at support@gr8itdeals.com, and we will work towards a resolution.
We reserve the right to modify this policy at any time. Please review it periodically for updates.